Refunds and cancellations

Last updated: 29 September 2026

In short

Each store sells to you directly, so the store handles your cancellations and refunds.

Each store sets its own cancellation and refund policy, and refunds are paid by the store.

If a store doesn't help, we will help you reach it, and you can raise a formal complaint.

Who handles refunds

When you order or book through saswatlife, you are dealing with the store. The store is the seller or service provider, so it handles cancellations and refunds and decides them under its own policy.

saswatlife does not collect, hold or process payments for orders or bookings, so we cannot issue refunds ourselves. We can help you reach the store, and we take complaints about stores seriously.

This page is for customers. If you are a business paying for saswatlife, your business agreement covers billing and refunds.

Cancelling an order or booking

To cancel, contact the store directly, by phone or through the store in the saswatlife app.

Each store decides whether and until when an order or booking can be cancelled. Ask the store about its policy before you order or book, especially for made-to-order items, appointments and services already started.

Refund timelines

The store decides whether a refund is due and when to send it.

Once a store sends a refund, the time it takes to reach you depends on how you paid. UPI and bank refunds usually arrive within a few working days. Cash refunds are settled with the store directly.

How refunds are paid

Refunds are usually paid back the same way you paid, for example to the same UPI account or bank account, or in cash at the store. The store may agree another way with you.

When something goes wrong

First, contact the store. Most problems are fastest to fix there.

If the store doesn't respond or you can't agree, write to connect@saswatlife.com or call +91 91036 78822, and we will help you reach the store.

If that does not settle it, raise a formal complaint with our Grievance officer at grievance@saswatlife.com.

This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.