Connection
Listening
Listen to understand rather than to prepare your reply.
The gapBuilding the answer while they are still talking.
When to use it
Weekly, with a partner.
What you need
A partner willing to talk for a minute without being interrupted.
The steps
- Partner speaks for sixty seconds.
- Do not interrupt.
- Identify their main point, their concern, and what they want to happen.
- Paraphrase it back.
- Partner confirms or corrects.
- Respond only once the understanding is confirmed.
You know it worked when
The response addresses what they actually said.
What else it works, and why
- Intent
- Understanding them is how you know what should happen next.
- Message
- Their response decides what message comes next.
- Presence
- Listening properly requires attention and availability.
In the daily practice
Communication is not only speaking, and the listening half needs the same repetition.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.