Connection
Paraphrase
Check the understanding before acting on it.
The gapResponding to the version of them you assumed.
When to use it
Any conversation where being wrong is expensive.
What you need
A partner.
The steps
- Partner makes a statement.
- Wait.
- Say: what I am hearing is ______.
- Partner confirms or corrects.
- Adjust your understanding.
- Only then respond.
You know it worked when
You can capture their meaning accurately in your own words.
What else it works, and why
- Message
- You have to reconstruct their message accurately.
- Intent
- Paraphrasing verifies what they are trying to communicate before you reply.
In the daily practice
It builds the habit of checking the understanding before spending anything on it.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.