Written communication
Action email
Record what was decided and who is doing what.
The email after a meeting.
The shape
- Decision
- Action
- Owner
- Deadline
A worked example
We have agreed to delay the release. Rahul will update the deployment plan. Priya will confirm the client communication. Both are due by 3pm tomorrow.
Mostly serves Message, and reaches into Intent.
The written half of the meeting close. Say it in the room, then send it, because an agreement nobody wrote down is a shared memory and memories diverge.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.