Disagreement and conflict
Agree, differ, reason
Challenge an idea without it reading as rejection of the person.
The shape
- Agreement
- Difference
- Reason
A worked example
I agree we need to improve reliability. Where I see it differently is the proposed solution. I think fixing the deployment process first has a bigger effect.
What usually goes wrong
Fake agreement used only to soften what follows. If the first clause is not true, the whole thing reads as technique.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.