Clients and stakeholders
Delay communication
Communicate a delay with a revised commitment attached.
Telling a client something will be late.
The shape
- Delay
- Impact
- Cause
- Recovery plan
- Revised commitment
Why that order
A delay announced without a new date is not information, it is anxiety. The last step is what the client is waiting for.
A worked example
The release moves from Friday to Monday. The API build arrived late, so the delay is three days. The team is using the interim build to continue testing. Monday is our revised commitment.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Message, and reaches into Presence.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.