Structuring thought
Situation, complication, resolution
Explain how a normal situation became complicated and what closed it.
The shape
- Situation
- Complication
- Resolution
A worked example
- Situation
- The project was scheduled to launch on Monday.
- Complication
- During final testing a payment failure was found.
- Resolution
- The team isolated the issue and moved the launch to Wednesday.
You have it right when
Used for project updates, incident explanations and leadership accounts of what happened.
What usually goes wrong
Inventing a complication because the shape has a slot for one.
Used in
Where this shape does its work in a real situation.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.