Written communication
Escalation email
Escalate on paper, where tone cannot soften it and there is no chance to clarify.
Escalating in writing.
The shape
- Issue
- Impact
- Actions taken
- Options
- Recommendation
- Required support
A worked example
The vendor has not delivered the API build. This puts Friday testing at risk. We have followed up twice. We can wait or use a temporary mock. I recommend the mock. Please approve the additional developer allocation.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Message, and reaches into Intent.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.