Presentation
Problem, insight, solution
Connect a solution to something you learned about the problem.
The shape
- Problem
- Insight
- Solution
Why that order
The insight is what makes the solution feel earned rather than chosen in advance.
A worked example
- Problem
- Customer onboarding takes five days.
- Insight
- Most of the delay sits in manual verification.
- Solution
- Automating verification cuts the elapsed time.
Used in
Where this shape does its work in a real situation.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
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