Clients and stakeholders
Client recommendation
Recommend from what you found rather than from what you sell.
Advising a client what to do.
The shape
- Client need
- Finding
- Recommendation
- Rationale
- Expected outcome
A worked example
Your primary issue is response time. Our analysis shows manual ticket assignment creates the largest delay. We recommend automated routing, because it addresses the largest bottleneck. We would expect first response time to improve by roughly 30 per cent.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Message, and reaches into Intent and Connection.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.