Questioning
Why, what, how
Explore purpose, substance and execution in that order.
The shape
- Why
- What
- How
Why that order
Purpose first, because a change nobody can justify does not need its mechanism designed.
A worked example
- Why
- Why are we changing the process?
- What
- What exactly is changing?
- How
- How will it work in practice?
What usually goes wrong
Running it rigidly in every conversation. Sometimes the why is settled and asking it again reads as resistance.
Mostly serves Intent, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.