Feedback
Difficult feedback
Say the thing that needs saying, properly.
The gapAvoiding it, attacking with it, or diluting it until nothing was said.
When to use it
When you have been putting a conversation off.
What you need
A partner to receive it.
The steps
- Identify the behaviour that needs addressing.
- Identify why it matters.
- Prepare the observable evidence.
- State the behaviour.
- Explain the impact.
- State the change required.
- Invite their perspective.
- Listen.
- Agree the next action.
You know it worked when
The real issue is addressed, undiluted, without an attack.
What else it works, and why
- Intent
- You must know what change the conversation is for.
- Presence
- Difficult feedback takes composure and courage.
- Connection
- You address the issue and keep the working relationship.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.