Pressure and performance
Pushback
Stay effective while being disagreed with.
The gapCollapsing, or hardening, when the position is challenged.
When to use it
Before any conversation you expect to be argued with.
What you need
A partner willing to challenge properly.
The steps
- State a position.
- Partner challenges it.
- Pause.
- Identify the actual objection.
- Acknowledge what is valid.
- Clarify what is genuinely disagreed with.
- Restate the position, or adapt it.
- Continue.
You know it worked when
You neither collapse nor become unnecessarily defensive.
What else it works, and why
- Intent
- The objective has to survive the opposition.
- Message
- Pushback may need clarification or reframing.
- Delivery
- Defensive delivery escalates it.
- Presence
- You have to stay composed and confident.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.