Connection
Resistance
Reach somebody who does not want to be reached.
The gapConnection that works only when it is easy.
When to use it
Before a conversation you already expect to be difficult.
What you need
A partner taking a genuinely resistant position.
The steps
- Partner takes a resistant position.
- State the message.
- Partner challenges it.
- Pause.
- Acknowledge the concern.
- Clarify what is actually being disagreed with.
- Restate or adapt the message.
- Continue without becoming defensive.
You know it worked when
You keep both the objective and the relationship.
What else it works, and why
- Intent
- The objective has to survive the resistance.
- Message
- Resistance may need clarification, reframing or more reasoning.
- Delivery
- Defensive or aggressive delivery makes resistance worse.
- Presence
- You have to stay composed rather than react.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.