Disagreement and conflict
Align, differ, explore, resolve
Keep the common ground visible while working through a disagreement.
The shape
- Align
- Differ
- Explore
- Resolve
A worked example
I agree we need to reduce release risk. Where I differ is on delaying the launch. Let us look at the actual risk each option creates. Based on that, I would keep the date and cut the initial scope.
You have it right when
The disagreement stays about the idea.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.