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Work on my communication

The frameworks

Feedback in practice

Upward feedback

Raise something with somebody who has authority over you.

Giving feedback to your manager.

Connection · Application framework · No. 137

The shape

  1. Shared objective
  2. Observation
  3. Impact
  4. Suggestion
  5. Dialogue

Why that order

It opens on the shared objective because upward feedback without one is heard as complaint. Anchoring it in the outcome you both want is what makes it safe to say and possible to hear.

A worked example

I know the goal is to move faster. I have noticed requirements sometimes change after development begins. That creates rework. Could we review major changes before they enter the sprint?

Mostly serves Connection, and reaches into Intent and Presence.

A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.

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Or read the whole glossary first.