Leadership
Change communication
Help people understand a change well enough to move with it.
Announcing a change to the people it affects.
The shape
- What is changing
- Why
- What it means for you
- What happens next
- What is expected
Why that order
The third step is the one people are actually waiting for, and announcements that skip it get heard as evasion however good the reasoning was.
A worked example
From next month, customer escalations move into one centralised process. We are doing this because ownership is currently unclear. For your team it means all escalations enter through the new queue. Training starts next week. Everyone uses the new process from the first.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Intent, and reaches into Connection and Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.