Rapport and connection
Connect, contribute, continue
Stop a conversation from becoming two people taking turns to make statements.
The shape
- Connect
- Contribute
- Continue
A worked example
- They say
- I am working on a leadership programme.
- Connect
- That is interesting.
- Contribute
- I have been working on leadership development too.
- Continue
- What part of leadership are you focusing on?
What usually goes wrong
Contributing without connecting, which is how a conversation becomes a pair of monologues.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.