High pressure

Pushback response

Find out what the objection is before answering it.

Somebody says your approach will not work.

Presence · Application framework · No. 190

The shape

Listen
Acknowledge
Clarify
Reframe
Respond

A worked example

Pushback: I do not think this approach will work.
Acknowledge and clarify: I understand the concern. Is the main issue cost, implementation complexity, or the expected benefit?
Respond: If it is implementation complexity, we can reduce the first phase to one workflow.

Built from

An application framework is a package. These are the reusable shapes inside it.

44Objection, acknowledge, reframe, respond
30Hear, interpret, clarify

Mostly serves Presence, and reaches into Connection and Message.

A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.

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