Observation and recalibration
Feedback loop
Turn feedback into a changed behaviour rather than an agreement.
The gapAccepting feedback intellectually and performing identically afterwards.
When to use it
Every time you are given feedback.
What you need
Somebody willing to observe twice.
The steps
- Perform the communication.
- Receive the feedback.
- Do not defend or explain.
- Restate the feedback to confirm you have it.
- Identify the specific behaviour involved.
- Decide the adjustment.
- Perform it again.
- Receive a second observation.
- Compare the two performances.
You know it worked when
The feedback produces an observable change, not a nod.
What else it works, and why
- Intent
- Feedback is read against the outcome you intended.
- Message
- It may expose what was communicated.
- Delivery
- It may identify how it was expressed.
- Presence
- It may reveal state related behaviour.
- Connection
- It uses another person's experience to recalibrate you.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.