Mastery and generalisation
No prompt
Check whether it happens without a reminder.
The gapCapability that exists while somebody is naming it.
When to use it
Near the end of working on something.
What you need
Somebody prepared to give no cues at all.
The steps
- Choose a learned capability.
- Take a realistic situation.
- Remove the prompts, the notes, the framework labels and the coaching cues.
- Run the communication.
- Observe whether the behaviour appears on its own.
- Review afterwards.
You know it worked when
The behaviour appears without you recalling the instruction.
Why all five, and not one
- Intent
- The objective has to survive everything else that is happening.
- Message
- What is said has to keep its structure while the rest moves.
- Delivery
- How it is expressed has to hold under the same conditions.
- Presence
- The state it is expressed from has to stay steady.
- Connection
- It still has to reach the person in front of you.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.