Mastery and generalisation
Real world performance
Test it where the consequences are real.
The gapReliability that has only ever been measured in practice.
When to use it
On an event that actually matters.
The steps
- Identify a real upcoming communication.
- Define the performance objective.
- Choose the single highest impact behaviour to watch.
- Do the real interaction.
- Do not try to perform every technique you have trained.
- Observe the actual result.
- Collect feedback if it is appropriate.
- Reflect.
- Compare intention with impact.
- Decide whether the capability is reliable.
You know it worked when
The behaviour produces a useful result outside the training environment.
Why all five, and not one
- Intent
- The objective has to survive everything else that is happening.
- Message
- What is said has to keep its structure while the rest moves.
- Delivery
- How it is expressed has to hold under the same conditions.
- Presence
- The state it is expressed from has to stay steady.
- Connection
- It still has to reach the person in front of you.
Which drill is yours, in what order and at what dose, is not something a page can tell you. That is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.