Real time response
Clarify, frame, answer
Stop an unclear or loaded question from forcing an inaccurate answer.
The shape
- Clarify
- Frame
- Answer
A worked example
Why did the team fail?
- Clarify
- Do you mean the missed deadline or the quality issue?
- Frame
- If we are talking about the deadline.
- Answer
- The main cause was the late requirement change.
What usually goes wrong
Clarifying as a delaying tactic on a question that was perfectly clear.
Used in
Where this shape does its work in a real situation.
Mostly serves Message, and reaches into Connection and Presence.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.