High pressure
The difficult question
Answer from structure rather than from the reflex to defend.
A question you did not expect and do not want.
The shape
- Pause
- Decode
- Answer
- Evidence or explanation
- Close
A worked example
Why did you make that decision?
I made it on two factors: customer impact and operational risk. At the time, the data showed Option A had the lower immediate risk.
Built from
An application framework is a package. These are the reusable shapes inside it.
Practise it
Knowing the shape is about ten minutes of work. Running it while somebody senior is looking at you is a different thing, and that is what these are for.
Mostly serves Presence, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.