Real time response
Pause, process, respond
Buy the two seconds that let you answer from structure rather than panic.
The shape
- Pause
- Process
- Respond
A worked example
Why should we choose your proposal?
[pause] [find the central reason] Because it reduces the largest current risk while requiring the least operational disruption.
Used in
Where this shape does its work in a real situation.
Practise it
Knowing the shape is about ten minutes of work. Running it while somebody senior is looking at you is a different thing, and that is what these are for.
Mostly serves Presence, and reaches into Message and Delivery.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.