Conflict
Escalated conflict
Get back to a conversation that can produce something.
The conversation has already gone badly.
The shape
- De escalate
- Facts
- Restore dialogue
- Interests
- Resolution
A worked example
Let us pause. I think we are both trying to solve the same customer problem and approaching it differently. Let us separate what we know from what we are assuming. Then look at the options.
Built from
An application framework is a package. These are the reusable shapes inside it.
Practise it
Knowing the shape is about ten minutes of work. Running it while somebody senior is looking at you is a different thing, and that is what these are for.
Mostly serves Presence, and reaches into Connection and Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.