Disagreement and conflict
Fact, perspective, next step
Separate what observably happened from the two different readings of it.
The shape
- Fact
- Perspective
- Next step
A worked example
- Fact
- The report was submitted on Monday.
- Perspective
- You saw Monday as acceptable because Friday was never explicitly confirmed.
- Next step
- Let us agree that future deadlines are recorded in the tracker.
You have it right when
Nobody has to be wrong for the process to change.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.