Difficult conversations
Missed expectation
Address a missed commitment and end with a better one.
Something did not arrive when it was supposed to.
The shape
- Expected
- Actual
- Gap
- Cause
- New agreement
A worked example
We agreed the report would be ready Thursday. It arrived Monday. That is a four day gap. What prevented the original commitment? What should we agree differently for the next cycle?
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Connection, and reaches into Message and Intent.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.