Difficult conversations
Sensitive issue conversation
Open a conversation that both people would rather not have.
Raising something genuinely uncomfortable.
The shape
- Prepare the intent
- Establish safety
- State the issue
- Listen
- Respond
- Next step
A worked example
I would like to discuss something that may be uncomfortable, and I want us to handle it well. I have noticed a pattern in the last few meetings. I would like to understand how you see it. Then we can decide what changes.
Built from
An application framework is a package. These are the reusable shapes inside it.
Practise it
Knowing the shape is about ten minutes of work. Running it while somebody senior is looking at you is a different thing, and that is what these are for.
Mostly serves Connection, and reaches into Presence and Intent.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.