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Work on my communication

The frameworks

Feedback in practice

Manager to employee feedback

Give corrective feedback that ends in an agreement rather than an instruction.

Giving feedback to somebody who reports to you.

Connection · Application framework · No. 136

The shape

  1. Observation
  2. Impact
  3. Expectation
  4. Dialogue
  5. Action

A worked example

Your last three reports were late. That affects the team's review cycle. I need them by Thursday. What is making that difficult? Let us agree what changes.

Mostly serves Connection, and reaches into Intent and Message.

A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.

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Or read the whole glossary first.