Feedback
Behaviour, impact, expectation
Move feedback from observation to what needs to happen next.
The shape
- Behaviour
- Impact
- Expectation
A worked example
The last two reports arrived after the agreed deadline. That delayed the team's review. Going forward I need the report by 3pm on Thursday.
You have it right when
They know what happened, why it mattered and what is expected.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Intent.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.