Leadership
Performance conversation
Address performance while leaving a path to change it.
Addressing performance that is not good enough.
The shape
- Observation
- Impact
- Expectation
- Their perspective
- Way forward
Why that order
Their perspective is fourth rather than last on purpose: asked at the end it is a formality, and asked before the expectation it turns the conversation into a negotiation.
A worked example
The last three client reports were submitted late. That delayed the account review. I need them by Thursday. I want to understand what is making that difficult. Then let us agree what changes.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Connection, and reaches into Intent and Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.