Conflict
Team conflict
Get from two positions to one workable answer.
Two teams pulling in different directions.
The shape
- Surface the issue
- Hear both perspectives
- Underlying interests
- Common ground
- Agreement
A worked example
- Team A
- We need more testing time.
- Team B
- We cannot delay the customer.
- Interests
- Quality, and the customer commitment.
- Common ground
- Both want a successful release.
- Resolution
- Critical features Friday, the rest Monday.
Built from
An application framework is a package. These are the reusable shapes inside it.
Mostly serves Connection, and reaches into Intent and Message.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.