Disagreement and conflict
Position, interest, common ground
Find the shared interest underneath two opposing positions.
The shape
- Positions
- Interests
- Common ground
A worked example
- Position A
- We must launch Friday.
- Position B
- We must delay to Monday.
- Interests
- A wants customer predictability. B wants release quality.
- Common ground
- Both want a release the customer is happy with.
Used in
Where this shape does its work in a real situation.
Mostly serves Connection, and reaches into Intent.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.