High pressure
Pressure response
Stay in the conversation rather than in the reaction.
The temperature in the room has gone up.
The shape
- Pause
- Ground
- Intent
- Structure
- Respond
Why that order
Naming the intent to yourself is the step that changes the answer. It is the difference between defending and solving.
A worked example
[pause] [ground] My objective here is to solve the issue, not to assign blame. There are two things we know. [respond]
Built from
An application framework is a package. These are the reusable shapes inside it.
Practise it
Knowing the shape is about ten minutes of work. Running it while somebody senior is looking at you is a different thing, and that is what these are for.
Mostly serves Presence, and reaches into Intent and Delivery.
A framework tells you what shape the answer takes. It cannot tell you whether shape is what you are short of, and for most people it is not. Which one is yours, and whether a framework is the right instrument at all, is what a Discovery Call is for.
Take the AssessmentOr read the whole glossary first.